Ensure your business is future-ready. Focus on three CX technologies that increase insight, trust, and engagement to confidently secure success.
Join us as we countdown our most popular content from the past year.
Asia/Pacific (excluding Japan) organizations advance in customer-centric CX transformations, but value parity needs brands and customers to meet goals in frictionless, relevant engagements for lasting success.
Stay updated on the latest IT industry trends that will alter the global business ecosystem over the next 12 to 24 months.
As organizations prepare to deploy GenAI they must think through the technology change and process, workflow, and organizational structural changes that will be required to make best use of its business potential. It will also require close attention to the “human side” of the changes that GenAI will bring.
The changing landscape of enterprise technology partnerships is reshaping success metrics, highlighting the impact of indirect value and demand generation. Tech vendors are adapting by focusing on understanding the nuanced effects of evolving partner activities across customer lifecycles, emphasizing the importance of examining both internal and external partnership dynamics.
Explore the ways in which GenAI can revolutionize your startup, contributing to its success in the year 2024 and beyond.
Research has long shown that trust, when compared to direct oversight, facilitates more efficient operations, mitigates the adverse outcomes of negative events such as data breaches, and is a pre-requisite to getting individuals to share high-quality personal information.
While CX programs remain a high priority for organizations, there is much to think about to ensure costs and expectations are managed to be successful.