By actively listening and learning about their customers, brands can rapidly adjust to ensure that they are not only deriving value from their customers, but equally, delivering value for the customer.
Discover how organizations can become resilient, flexible and foster innovation to meet market needs and solve problems while IDC’s Jeff Hojlo discusses the Shared Operations & Expertise approach.
Discover how cities are becoming smarter by integrating innovative tech solutions like Artificial Intelligence and Digital Twins to optimize how cities operate with IDC’s Curt Savoie.
Discover the three intertwining themes that are driving the digital acceleration to electronic payments systems with IDC’s Aaron Press.
IDC’s Future of Customers and Consumers practice studies the relationship between consumers and business and the data and technologies that create frictionless customer engagement, superior customer experiences and customer loyalty.
Consumer tech spend took a big leap forward in 2020. See which brands came out on top – and what you can learn from them – with IDC’s David Myhrer.
Unlock the strategies and technologies needed to build digital resiliency in smart cities to improve services in response to disruptions with IDC’s Ruthbea Yesner.
Discover the strategies and technologies needed to digitally transform into a Future Enterprise and thrive in the digital-first world we live in with IDC’s Sandra Ng and Rick Villars.