ChatGPT and other generative AI technologies offer a unique ecommerce experience that may allow customers to benefit from the convenience of personalized shopping and fully automated 24 x 7 customer service on-demand.
IT leaders entered 2023 with a mission to restrain technology investments, but with the coming AI onslaught companies are asking, “Are we prepared?”
As the old adage goes, “A smooth sea never made a skilled sailor.” Nowhere is…
Over the past few years, a growing number of organizations around the world have made…
The CPaaS market is driven by new tools and technology allowing providers to simplify, automate, and amplify customer experience excellence.
IDC’s Economic Impact Model quantifies the economic, ecosystem, and sustainability impact of information technology and companies at a global, regional or country level.
Today’s CIO needs an integral view of team performance and the quality of and risks in an application.
With the release of ChatGPT, we are seeing increased excitement around the application of AI technologies to enable secure outcomes.
Many brands underestimate the impact of brand loyalty and brand advocacy on the cost of customer acquisition.