Author Archives: Dan Vesset

Dan Vesset
Dan Vesset
Dan Vesset is IDC's Group Vice President, Analytics and Information Management. See more from Dan:
Artificial Intelligence and DaaS

IDC’s AI-Based Automation Evolution Framework: a New Way to Think About AI Automation

AI Automation Evolution Framework

In October 2018, a Reuters article informed the world that Amazon had scrapped an AI–based recruitment application that turned out to be biased against women. Most headlines about this story highlighted the company’s failure in developing an actionable and fair solution for one of the most important processes of the HR team.

However, what this and similar examples of today’s AI “failures” neglect to acknowledge is the complexity of end-to-end process automation based on AI technology. This complexity stems not only from current technical limitations but also from the immaturity of corporate policies, government regulations, and legal systems to deal with machines that automatically analyze, decide, and act.

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