How to Build Trust in the Current Threat Landscape

IDC’s Future Enterprise Podcast

Future Enterprise brings you thought-provoking and in-depth conversations on the leading edge of technology. Our podcast is for business and technology executives and offers applied examples from the field, showing technology trends in action. Expert-led discussions involve envisioning what the future of remote working will be like, how organizations need to reshape their industries with digitally-enhanced products and services, or leveraging data for competitive advantages.

Speakers in this Episode

Joseph Pucciarelli, Group Vice President & IT Executive Advisor, IDC

Host of Future Enterprise Podcast

“Trust isn’t earned by being good and doing good. There’s a lot more to it…It’s all about mitigating risk and creating value.”

Frank Dickson, Program Vice President, Security and Trust, IDC

“Our customers have elevated expectations…It’s not enough just to be secure.”

Nathan Rogers, CIO of SAIC

“We build this universe with the right governance, so that the governance doesn’t end up being a roadblock, but it actually enables creativity…”

What is the Future of Trust Podcast Episode About?

Our conversations are transforming; trust is now placed on the top of business leaders’ priority scales. As our digital era continues to usher in new threats, trust becomes a layered, all-inclusive strategy that remedies issues in IT, privacy, and security, as well as ethics and corporate social responsibility. These new threats are posing new challenges, while also creating opportunities. In fact, trust can be used to create positive outcomes, that generates revenue and decreases costs.

On this episode of Future Enterprise, host Joe Pucciarelli, Group Vice President and IT Executive Advisor at IDC, addresses the big question: how do you create and maintain trust? He is joined by Nathan Rogers, the CIO of SAIC, and IDC’s Program Vice President, Security and Trust, Frank Dickson, for a critical conversation addressing the future of trust, and the strategies that will contribute to creating and maintaining it.

The concept of zero trust is explored in the context of how it should be used as a vital business strategy going forward. Compliance is no longer “table stakes”, but a differentiator for organizations who seek new levels. And trust is, ultimately, a revenue driver with two outcomes: trusted governance and trusted eco-systems. In the months ahead, business leaders need to be thinking about several things that includes, continuous employee training and concludes with a mature response plan if trust is broken.

The Conversation Shares Insights to Help Pave the Path Forward

Transformation is the prominent theme of the day, punctuated as COVID-19 exposed frailties in legacy approaches (and thinking) and spurred organizations to recalibrate and accelerate their digital transformations (DX). This is clearly evident in the security risks that the sudden, and massive, migration to work-from-home (WFH) arrangements has, and in the new normal of delivering customer value under the construct of social distancing.

Organizations have a heightened focus on what digital transformation will entail in how security is conducted, and how stakeholders’ trust expectations are expanding; from the notion of merely securing data and assets, to a telescoping responsibility in protecting employees, partners, and customers and increasing business value through trust.

More concretely, ecosystem-rich, cross-technology platforms will become the principal source of security capabilities. Rather than IT security teams stitching together capabilities from numerous vendors and service providers (SPs), across multiple established and next-stage technologies, platforms with expertise built-in will dissolve complexity and eliminate minimum-value/high-effort security tasks, so organizations can focus more on security serving strategic goals, than managing the endless effort of security.

In trust, organizations will be pulled by regulations and industry pressure to advance their demonstrations of trustworthy. But not all organizations will solely be pulled. The more enlightened will be fervent advocates of demonstrating trust, weave their advocacy into their organizational fabric, expect the same of their strategic partners, and support and sponsor promising technologies that institutionalize trust.