Leadership Strategies Markets and Trends

Remote Work in the COVID-19 Era: Are We Ready?

Organizations must examine their work models and find ways to empower remote work in response to COVID-19 and beyond. Learn more with IDC's Holly Muscolino.
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For several weeks now numerous media outlets have been publishing articles related to remote work on topics from technology to etiquette to preventing feelings of isolation (virtual happy hour anyone?) But how ready are we for this “new normal”?

The outbreak of the Coronavirus has caused many organizations to reexamine their remote work policies, processes and supporting technology. Interestingly, many organizations believed that they were already prepared support remote work. In recent (pre-COVID-19) IDC research, 62% of U.S. workers indicated that their organization offers some flexibility regarding remote work, while 58% said that they enjoy full flexibility in regard to location and time – and 56% of their senior decision makers agree.

Remote Work: The Reality

That said, historically, very few workers routinely took advantage of this flexibility and worked remotely. Most (69%) employees worked from a centralized or branch office before the onset of the COVID-19 crisis and another 16% were at remote company locations. Only 15% of employees regularly traveled or worked from home.

Percentage of time spent remote work vs office work

The current crisis will test the reality of organizations’ readiness to support a distributed, offsite workforce – and our research suggests that the technology reality has not kept pace with policy. The infrastructure supporting remote workers is just not on a par with the infrastructure that supports those who were in the office. Over 50% of respondents to our worker survey told us that they had difficulty communicating with and/or collaborating with internal colleagues, and 43% said that this difficulty extended to external stakeholders.  Perhaps even more importantly almost 40% said that they lacked effective remote access.

Remote work communication challenges

Though organizations understand that employees are looking to work in more flexible ways (and now they must!), 67% of our respondents indicate that they grapple with the tension between flexibility and security.  The speed of technology change has also been a challenge, with 62% of companies indicating that they struggle to keep up with workers’ expectations as their consumer experiences color their view of how work should be.

Remote work transformation initiative challenges

Nonetheless, even before the current health crisis, most decision makers understood the business value in transforming the work environment and multiple initiatives are already underway. Almost three quarters of respondents agreed that a future workspace model will drive business value and almost three-quarters have dedicated work transformation budgets. Those budgets were expected to increase by an average of 11% over the next 12 months, thought that spending may now be accelerated.

How to Support Your Remote Workers

In the midst of the COVID19 crisis, organizations will more closely examine and upgrade policies, processes and technologies related to remote work at an accelerated pace.

The current health crisis will cause many organizations to more closely examine and upgrade policies, processes and technologies related to remote work at an accelerated pace. We have the following recommendations:

  • Start with the basics. For the 40% who don’t offer effective remote access, ensure that employees have the basic tools and connectivity to log on and access corporate resources with protocols for VPN, SSO, etc.
  • Explore the myriad offers coming across your email for content sharing, collaborative tools, video conferencing, etc.
  •  Don’t neglect the human aspect. Consider new protocols for meetings, collaboration and just plain schmoozing (remember the virtual happy hour?)

For those ahead of the curve, now is the time to elevate your game and accelerate adoption of an intelligent digital workspace. The intelligent digital workspace is where people, data, content, community and context meet with the technological solutions workers need to do their jobs. Those businesses that do establish an intelligent digital workspace will flourish with the productivity and employee experience benefits that come from having it.

Explore the challenges and current initiatives to deploying a transformed work environment, and establish a baseline to evaluate the impact of COVID-19 with IDC’s newest research, Remote Work in the COVID19 Era.

Learn how to incorporate intelligent digital workspaces into your work model to empower workers during COVID-19 and beyond with IDC’s new whitepaper:

Holly Muscolino

Research Vice President, Content and Process Strategies and the Future of Work