future enterprise


Connectivity resiliency isn’t a one-time transformation. It requires the continuous alignment of people, processes, and technology around a common goal of guaranteed uptime. It also requires investment and integration of complementary connectivity technologies that empower users and customers to remain connected to key applications and services regardless of location or issue.

Without customers, there is no business. And, without providing contextually relevant and differentiated customer experiences, businesses are unable to forge and maintain the strong bonds with customers that can help avoid chaotic disruptions.  IDC’s predictions for the Future of Customer and Consumers explore the most urgent technology issues and concerns that companies must address to differentiate themselves and maintain engaging relationships with customers.