The time has come for the contact center and customer handling environment to jettison the term, ‘deflection.’ There is an…
CDPs provide high-quality data and analytics for this and other use cases involving growing revenue streams and delivering differentiated experiences with high value business outcomes.
GenAI is revolutionizing enterprises with hyper-personalization, like predicting grocery orders and offering tailored promos, enhancing customer experiences and value.
By investing in technologies and processes that enhance daily operations and interactions, businesses can elevate their digital maturity and stand out from the crowd.
Digital transformation fatigue is a growing concern. This fatigue stems from the continuous effort required to adapt to rapidly evolving digital landscapes and the pressure to innovate constantly. The relentless pace of change can lead to resistance and a decrease in productivity among employees. Addressing digital transformation fatigue is crucial for achieving long-term success.
Parity in the value exchange with customers means that the customer and the organization, equally, get something meaningful out of the exchange. Customer value parity is crucial since an imbalance can lead to loss of customer trust, and often, ends in customer attrition.
The 2023 IDC Future of Industry Ecosystems Global Survey shows industries embracing shared data and IT investments in ecosystems for enhanced, omnichannel customer experiences.
Ensure your business is future-ready. Focus on three CX technologies that increase insight, trust, and engagement to confidently secure success.
As organizations prepare to deploy GenAI they must think through the technology change and process, workflow, and organizational structural changes that will be required to make best use of its business potential. It will also require close attention to the “human side” of the changes that GenAI will bring.