Tag Archives: AI

Artificial Intelligence and DaaS

IDC’s AI-Based Automation Evolution Framework: a New Way to Think About AI Automation

AI Automation Evolution Framework

In October 2018, a Reuters article informed the world that Amazon had scrapped an AI–based recruitment application that turned out to be biased against women. Most headlines about this story highlighted the company’s failure in developing an actionable and fair solution for one of the most important processes of the HR team.

However, what this and similar examples of today’s AI “failures” neglect to acknowledge is the complexity of end-to-end process automation based on AI technology. This complexity stems not only from current technical limitations but also from the immaturity of corporate policies, government regulations, and legal systems to deal with machines that automatically analyze, decide, and act.

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Artificial Intelligence and DaaS

Could Fully Automated Warehouses Be Closer Than You Think?

robot automated warehouse

More than 3 years ago, I wrote a IDC Community post, “Using Robots to Curb Labor Shortage in Chinese Manufacturing” highlighting a factory in China that replaced 90% of the people in the factory with automation and robots. In that case the workforce was reduced from 650 employees down to only 60 people, those remaining were doing drastically different work than those jobs that were replaced. The jobs shifted from manual labor to oversight, maintenance, and support of the automation and robotics systems.

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Artificial Intelligence and DaaS

Calling a Spade a Spade: Artificial Intelligence Terminology Discrepancies

AI terminology

As the market for intelligent applications and the software platforms used to build them has emerged, nomenclature confusion has grown. What should we call these applications, and what should we call the platforms, libraries and software tools used to build them?

The terminology matters. Vendors need to differentiate their products from the business intelligence and predictive analytics software that has existed for decades. ‘Intelligent applications’ and ‘business intelligence’ software provide two very different sets of functionality. For technology buyers who need to justify new solutions to budget holders, the terminology matters too.

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