The Smartphone Shifts: Why Second-Hand Devices are Outpacing New Ones The AI illusion: Are you advancing or just adopting? Beyond the Predictions: Operationalizing Customer Intent at Every Touchpoint Chipsets vs. Displays: The Battle for Smartphone Innovation D2D satellite direct to device – One small step for now, but a lot more to play for The U.S. Healthcare Prior Authorization Crisis: Will Agentic AI Come to the Rescue? The Rise of Smart Glasses, From Novelty to Necessity From Hype to Impact: How Agentic AI Unlocks Scalable Use Cases for Generative AI Tariffs Are Just One of the Challenges Driving the Connected Automotive Ecosystem
Future of Customers and Consumers

IDC’s DX Summit and Future Enterprise Awards continue to celebrate the tech-enabled resilience of enterprises, as they navigate through the challenges and disruptions in the digitally changed world. The Future of Customers and Consumers (FoCC), one of the Future Enterprise benchmark categories, highlighted an exciting set of innovative digital transformations that focus on the customer at the center.