Today’s experience economy is largely focused on utilitarian dimensions of customer experience – factors like…
With research experts around the globe, IDC is analyzing the effects of the Russia-Ukraine conflict on global markets and we answer eight questions from prominent business leaders worldwide.
IDC’s Aly Pinder breaks own how manufacturers can digitally transform the service model to improve key customer metrics, establish more capabilities around remote service, collaboration, and resolution.
The concept of digital transformation has changed. IDC created the Best in Future of Digital Infrastructure Awards as a way of recognizing organizations that have demonstrated innovation and excellence in preparing for the “next normal”.
IDC is seeing deliberate action being taken by CEOs to create a vision and strategy for the digital business era and to create new value. Insights from IDC’s 2022 Worldwide CEO Survey, a flagship study of 389 top executives from around the globe, will help tech vendors understand the priorities, investments and key success factors of CEOs in 2022.
While not as exposed as European nations, Asian nations, will undoubtedly feel the spillover effects of the economic sanctions on Russia, as will the ICT industry in Asia/Pacific. IDC expects that sanctions, commodity shortages, and higher prices for oil and gas as well as other essential goods will further fuel inflationary pressures and damage ICT supply chains that support the regional consumer electronics/semiconductor manufacturing as well as distribution industries.
Our findings will be presented in greater detail in an IDC Webinar scheduled for March…
. The global pandemic spurred an even greater acceleration of digital transformation, and as of 2020, digital program investment has surpassed non-digital program spend. Buying behavior has also changed. Today, leading marketers are rethinking traditional digital marketing teams, instead choosing to form teams focused on audience-based experiences,
IDC’s Simon Ellis highlights the manufacturing industry’s collective struggles to adapt to recent disruption in supply chain operations and unlocks the strategies organizations need to become more resilient.