Explore our 2023 IDC MarketScape, providing a comprehensive evaluation of how Communications SPs are advancing their infrastructure through digital transformation, aiding organizations in choosing strategic partners for agile digital services.

Discover the pros and cons to building, fine-tuning, or buying ready-made generative AI models for your enterprise.

IDC’s FutureScape webinar hosted by Ritu Jyoti highlights some of the top 10 worldwide AI and automation predictions for 2024 and beyond.

Ensure your business is future-ready. Focus on three CX technologies that increase insight, trust, and engagement to confidently secure success.

Join us as we countdown our most popular content from the past year.

Asia/Pacific (excluding Japan) organizations advance in customer-centric CX transformations, but value parity needs brands and customers to meet goals in frictionless, relevant engagements for lasting success.

Stay updated on the latest IT industry trends that will alter the global business ecosystem over the next 12 to 24 months.

As organizations prepare to deploy GenAI  they must think through the technology change and process, workflow, and organizational structural changes that will be required to make best use of its business potential. It will also require close attention to the “human side” of the changes that GenAI will bring.

The changing landscape of enterprise technology partnerships is reshaping success metrics, highlighting the impact of indirect value and demand generation. Tech vendors are adapting by focusing on understanding the nuanced effects of evolving partner activities across customer lifecycles, emphasizing the importance of examining both internal and external partnership dynamics.