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Markets and Trends

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AI is at the heart of digital disruption; By end of 2019, 40% of DX initiatives will use AI services and AI will be the technology that will propel DX. By 2021, 75% of commercial applications will use AI; By 2022, 75% of IT Ops will be enabled by AI; by 2024, By 2024, AI-enabled interfaces will replace 30% of today’s screen-based applications; By 2024, 7% rise in AI-based automation will drive new wave of business processes.

Today’s IT market continues to advance and expand, which means that organizations are more empowered to focus on digital transformation. Enterprises continue to leverage these technologies to innovate, establish new revenue streams, and create better experiences for customers.

A big part of the next era of technology is intelligence. Organizations are devoting more of their budgets to adding and strengthening these applications in their own business. Third Platform technologies are a significant part of this investment in intelligent technologies.

Face it, you are paying attention to robotics. Maybe it’s as a curiosity, maybe it’s out of due diligence, or perhaps your interest stems from a realization that robotic technology has become useful in ways well beyond the expected use. Regardless of your interest in robots, the fact is, robotic technology is quickly expanding beyond the realm of industrial automation and has steadily been making its way into new industries and use cases. As this technology expands into new areas, it is important for companies developing business applications, IoT and analytics platforms, and systems integration to pay attention and look for opportunities to capitalize on a new and growing market.

My colleagues and I spend a great deal of time thinking about the Edge, and how it will influence developments in the IT industry over then next few years. Several of my colleagues just published a great IDC Market Perspective, making it clear that we believe the edge represents a new frontier in the convergence of infrastructure such as computing and data to deliver much faster time to value.

While it would be an exaggeration to say that the last few years have been a golden age for technology companies, there’s no denying that things have been remarkably calm considering some of the seismic shifts taking place in the way that many organizations consume IT resources. That may be about to change, as a new market landscape begins to emerge at the same time as the global economy shows signs of losing steam. From the impact of a slowdown in China to the growing influence of service providers, here are 3 things you can expect to see in the IT market this year.

The SaaS market has been growing at rapid pace for several years, and that momentum shows little sign of slowing. While the market is dominated by a small handful of large vendors, the long tail of the SaaS market is filled with many up-and-coming companies who demonstrate tremendous innovation, and as such, are experiencing staggering growth. From a SaaS buyer perspective, expectations continue to heighten surrounding what software vendors should, and ultimately must, provide if they want to survive over the long term.

In October 2018, a Reuters article informed the world that Amazon had scrapped an AI–based recruitment application that turned out to be biased against women. Most headlines about this story highlighted the company’s failure in developing an actionable and fair solution for one of the most important processes of the HR team.

However, what this and similar examples of today’s AI “failures” neglect to acknowledge is the complexity of end-to-end process automation based on AI technology. This complexity stems not only from current technical limitations but also from the immaturity of corporate policies, government regulations, and legal systems to deal with machines that automatically analyze, decide, and act.