As organizations prepare to deploy GenAI they must think through the technology change and process, workflow, and organizational structural changes that will be required to make best use of its business potential. It will also require close attention to the “human side” of the changes that GenAI will bring.
Research has long shown that trust, when compared to direct oversight, facilitates more efficient operations, mitigates the adverse outcomes of negative events such as data breaches, and is a pre-requisite to getting individuals to share high-quality personal information.
While CX programs remain a high priority for organizations, there is much to think about to ensure costs and expectations are managed to be successful.
Decision intelligence can increase your speed and control in the decision making process when it comes to data and analytics.
In response to the ever-changing landscape of customer expectations, organizations are facing increasing demands to innovate and enhance experiences. This necessitates a dynamic adaptation of technology infrastructure to facilitate meaningful change.
In today’s dynamic business landscape, organizations overlook three pivotal components within the service and support realm. This oversight not only hinders their growth but also prevents them from harnessing a significant opportunity that could set them apart in the competitive market. Discover the missing links that can potentially transform your business into a standout success story.
The importance of efficient and sustainable IT has further increased in light of economic challenges and the causal connection between energy/IT efficiency and carbon footprint.
By diving into data-driven personalization, brands can effectively resonate with their audience, traverse the evolving currents of content marketing, and emerge as genuine pioneers of audience engagement in the digital age.
IDC introduces FoX Scorecards, a standard approach to measuring business value across all research domains promoting success in the digital business era.
