In response to the ever-changing landscape of customer expectations, organizations are facing increasing demands to innovate and enhance experiences. This necessitates a dynamic adaptation of technology infrastructure to facilitate meaningful change.
In today’s dynamic business landscape, organizations overlook three pivotal components within the service and support realm. This oversight not only hinders their growth but also prevents them from harnessing a significant opportunity that could set them apart in the competitive market. Discover the missing links that can potentially transform your business into a standout success story.
The importance of efficient and sustainable IT has further increased in light of economic challenges and the causal connection between energy/IT efficiency and carbon footprint.
By diving into data-driven personalization, brands can effectively resonate with their audience, traverse the evolving currents of content marketing, and emerge as genuine pioneers of audience engagement in the digital age.
IDC introduces FoX Scorecards, a standard approach to measuring business value across all research domains promoting success in the digital business era.
A new report from IDC covering Comms SPs partnerships with LEO satellite operators to deliver converged wireless networks for consumer and business services, signaling an important new multi-billion-dollar global opportunity.
Brands that merge automation and intelligent tools with human ingenuity and compassion will corner the market on good customer experiences.
New research from IDC projects datacenter energy consumption and carbon emissions to assess the industry’s progress toward net-zero goals
The IDC enterprise intelligence architecture is a conceptual representation of attributes, technologies, and functionality that enable the organization to execute its enterprise intelligence strategy.