GenAI will transform marketing productivity and staffing. Leaders must plan now to redefine their organizations, roles, and practices.
IT buyers need to better understand their needs regarding AI-enabled sustainability solutions for the best possible ROI,
By investing in technologies and processes that enhance daily operations and interactions, businesses can elevate their digital maturity and stand out from the crowd.
Parity in the value exchange with customers means that the customer and the organization, equally, get something meaningful out of the exchange. Customer value parity is crucial since an imbalance can lead to loss of customer trust, and often, ends in customer attrition.
The 2023 IDC Future of Industry Ecosystems Global Survey shows industries embracing shared data and IT investments in ecosystems for enhanced, omnichannel customer experiences.
Organizations are deepening their commitment to sustainability, encountering more complex challenges. They are integrating ESG more broadly and recognizing the need for continuous performance monitoring and collaboration with ecosystem partners to tackle the complexities of ESG effectively.
Organizations in every industry continue to focus their next chapter of digital transformation on ecosystem expansion; we hear this from…
Ensure your business is future-ready. Focus on three CX technologies that increase insight, trust, and engagement to confidently secure success.
Asia/Pacific (excluding Japan) organizations advance in customer-centric CX transformations, but value parity needs brands and customers to meet goals in frictionless, relevant engagements for lasting success.