In one global survey, IDC looked at how companies are currently planning to approach their industry ecosystem strategy. The resounding answer is to better understand the customer and demand. The solution, or need, then becomes obtaining visibility across the supply chain and becoming a more agile enterprise.
Today, enterprises are outsourcing their logistics business process services primarily to lower operating costs and transportation costs, which is not an atypical benefit sought after when outsourcing any business function. Beyond the main driver of cost savings, enterprises are challenged to manage customer expectations by improving product delivery and order visibility, managing risk and compliance, and continuously meeting SLA’s.