Over the past few years, a growing number of organizations around the world have made bold pledges – and set…
The CPaaS market is driven by new tools and technology allowing providers to simplify, automate, and amplify customer experience excellence.
IDC’s Economic Impact Model quantifies the economic, ecosystem, and sustainability impact of information technology and companies at a global, regional or country level.
Today’s CIO needs an integral view of team performance and the quality of and risks in an application.
With the release of ChatGPT, we are seeing increased excitement around the application of AI technologies to enable secure outcomes.
Many brands underestimate the impact of brand loyalty and brand advocacy on the cost of customer acquisition.
The digital world is reshaping how organizations build customer journeys using technology to gain competitive advantages and build positive customer experiences.
At IDC, we are seeing increased business focus on accelerating decision velocity – an interest that extends well beyond the…
Generative AI has taken the technology world by storm. But is your company thinking about the potential data and security risks?