I recently had the opportunity to fly on a Delta Airlines flight for a conference and was offered a rather…
Today’s experience economy is largely focused on utilitarian dimensions of customer experience – factors like simplicity, speed, and convenience. However,…
IDC’s DX Summit and Future Enterprise Awards continue to celebrate the tech-enabled resilience of enterprises, as they navigate through the challenges and disruptions in the digitally changed world. The Future of Customers and Consumers (FoCC), one of the Future Enterprise benchmark categories, highlighted an exciting set of innovative digital transformations that focus on the customer at the center.
In the Future of Customers and Consumers, learn about the three customer-centric priorities enterprises should focus on for success in the next normal.
See how CIOs can create customer loyalty and empathy at scale by investing in technologies, processes, data/analytics and talent to create good customer experiences.