The digital world is reshaping how organizations build customer journeys using technology to gain competitive advantages and build positive customer experiences.
Companies are increasingly recognizing cloud computing’s ability to help businesses overcome macroeconomic pressures. As pressures rise, however, it is those…
The magic moments in a customer’s experience that create a loyal and trusting customer are getting smarter, faster, and more…
I recently had the opportunity to fly on a Delta Airlines flight for a conference and was offered a rather…
Eight years ago, IDC initiated its research on digital transformation, tracking early enterprise innovation and experimentation that typically focused on…
Establish a mature industry ecosystem by establishing a network of capability, capacity, support, expertise, and knowledge that can be scaled up and down.
When asked to identify the three risks that will have the greatest impact to their organization in 2023, CEO respondents pushed economic pressures to the top of the list.
As the digital development of enterprises globally begin to move from the digital transformation (DX) era to the digital business era, the government of China unveiled its plan for the country’s digital development.
This IDC blog connects the relevancy and risks of the long-used approach of Evergreen IT to today’s use cases of managing IT.