The digital world is reshaping how organizations build customer journeys using technology to gain competitive advantages and build positive customer experiences.
In a recent webinar, we presented an entirely new marketing and sales approach to replace the well-known funnel. Based on…
IDC’s DX Summit and Future Enterprise Awards continue to celebrate the tech-enabled resilience of enterprises, as they navigate through the challenges and disruptions in the digitally changed world. The Future of Customers and Consumers (FoCC), one of the Future Enterprise benchmark categories, highlighted an exciting set of innovative digital transformations that focus on the customer at the center.