Brands that merge automation and intelligent tools with human ingenuity and compassion will corner the market on good customer experiences.
IDC’s Serge Findling details the findings from IDC’s new, 2022 CIO Sentiment Survey and unlocks critical strategies for CIOs to thrive in such a turbulent time.
The need for automation will increase as enterprises move towards an era of digital resiliency.
More than 3 years ago, I wrote a IDC Community post, “Using Robots to Curb Labor Shortage in Chinese Manufacturing” highlighting a factory in China that replaced 90% of the people in the factory with automation and robots. In that case the workforce was reduced from 650 employees down to only 60 people, those remaining were doing drastically different work than those jobs that were replaced. The jobs shifted from manual labor to oversight, maintenance, and support of the automation and robotics systems.