Without customers, there is no business. And, without providing contextually relevant and differentiated customer experiences, businesses are unable to forge and maintain the strong bonds with customers that can help avoid chaotic disruptions.  IDC’s predictions for the Future of Customer and Consumers explore the most urgent technology issues and concerns that companies must address to differentiate themselves and maintain engaging relationships with customers.

IDC’s Jeff Hojlo unlocks the top predictions affecting multiple industries, highlighting the value in organizations utilizing the Future of Industry Ecosystems framework to form cross-industry ecosystem partnerships.

With cloud emerging as the leading operating/delivery/technology model for digital transformation and competing in a digital-first world, senior IT and business leaders must pay attention and react to the new fundamentals of clouds when making investment and partnership decisions.

IDC’s DX Summit and Future Enterprise Awards continue to celebrate the tech-enabled resilience of enterprises, as they navigate through the challenges and disruptions in the digitally changed world. The Future of Customers and Consumers (FoCC), one of the Future Enterprise benchmark categories, highlighted an exciting set of innovative digital transformations that focus on the customer at the center.

In a new Future Enterprise podcast episode, IDC covers the future of digital infrastructure and how it enables companies to deliver services more quickly and reliably than ever before.

Explore IDC’s top 10 Future of Operations predictions with our 2021 IDC FutureScape

Explore IDC’s Future of Work predictions for 2022 and beyond, from the latest IDC FutureScape.

Explore IDC’s FutureScape, where the top 10 worldwide Future of Connectedness predictions are shared.

IDC looks to 2022 and beyond with its top 10 predictions for the Future of Trust.