Customers expect quick, quality service when something breaks. IDC’s survey shows aftermarket services must go beyond minimal SLAs to deliver personalized, exceptional experiences.
In today’s dynamic business landscape, organizations overlook three pivotal components within the service and support realm. This oversight not only hinders their growth but also prevents them from harnessing a significant opportunity that could set them apart in the competitive market. Discover the missing links that can potentially transform your business into a standout success story.
IDC’s Aly Pinder breaks own how manufacturers can digitally transform the service model to improve key customer metrics, establish more capabilities around remote service, collaboration, and resolution.