Over the past decade, I’ve watched healthcare providers invest in electronic health records (EHRs), revenue cycle management (RCM), and a…
Across the Asia-Pacific region, enterprises are exploring generative AI (GenAI) with urgency, but scaling remains elusive. IDC research shows that…
IDC’s 2024 Customer Experience Management Strategies survey found that businesses globally have shifted to a focus on improving the effectiveness…
Just when businesses in Asia/Pacific thought they were getting to grips with artificial intelligence-led disruptions in their industries, here comes…