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Asia/Pacific (excluding Japan) organizations advance in customer-centric CX transformations, but value parity needs brands and customers to meet goals in frictionless, relevant engagements for lasting success.

Stay updated on the latest IT industry trends that will alter the global business ecosystem over the next 12 to 24 months.

As organizations prepare to deploy GenAI  they must think through the technology change and process, workflow, and organizational structural changes that will be required to make best use of its business potential. It will also require close attention to the “human side” of the changes that GenAI will bring.